BodyGenX Telehealth Consent and Consent to Treat
Last updated: August 2026

Results may vary

As with any medical treatment or health-related product or service, results vary from person to person. Outcomes depend on many individual factors, including your health history, current conditions, genetics, other medications, adherence to clinical instructions, lifestyle, and environmental factors.

Any descriptions of potential benefits, improvements, or expected outcomes are not guarantees. Your experience may differ from examples, testimonials, or illustrations.

Informed consent and consent to treat

This Telehealth Consent and Consent to Treat (Consent) explains how telehealth works and obtains your informed consent to receive healthcare services using telehealth technologies.

By checking a box, clicking an “I Agree” button, or otherwise digitally signing or acknowledging this Consent, you confirm that you have read, understood, and agree to it.

If you do not agree, do not create an account and do not use telehealth services.

You also authorize any person who accepts this Consent on your behalf using your device or account credentials to act as your agent for that purpose.

Emergency notice

Telehealth is not for emergencies.

If you are experiencing a life-threatening situation, including chest pain, difficulty breathing, sudden loss of consciousness, severe injury, or thoughts of harming yourself or others, call 911 immediately or go to the nearest emergency room.

You may also call or text the 988 Suicide and Crisis Lifeline by dialing 988.

Purpose

The purpose of this Consent is to:

• explain how telehealth works
• describe benefits, limitations, and risks
• obtain your informed consent to receive healthcare services using telehealth technologies

Parties and roles

BodyGenX Management LLC (we, us, or our) provides general and non-clinical support for the telehealth experience, including account access support, basic navigation, and administrative assistance.

Clinical services are provided by independent, licensed healthcare professionals and or clinician groups (Providers). Providers are solely responsible for clinical decision-making, including whether telehealth is appropriate, what care to provide, and whether to prescribe medication.

We use a clinical support organization that helps facilitate access to Providers and supports care operations, including routing clinical requests and prescription coordination through the platform (Clinical Support Organization). Healthaide LLC performs this Clinical Support Organization role.

We are not your treating clinician and do not provide medical diagnosis, treatment, or prescriptions.

Definitions

Telehealth means the use of electronic communications, information technology, or other means to provide healthcare services when you and the Provider are not in the same physical location.

Service means the online portals, websites, mobile applications, messaging tools, scheduling tools, and related technology used to support the telehealth experience.

You or your means the individual patient receiving telehealth services. If a parent or legal guardian is consenting for a minor where permitted by law, you and your also includes the parent or legal guardian.

How telehealth may be used

Telehealth may be used for evaluation, consultation, diagnosis, treatment planning, prescribing decisions, follow-up care, monitoring, and patient education, as determined appropriate by your Provider.

Telehealth interactions may include:

• real-time communications by audio and or video
• asynchronous communications, such as secure messaging, questionnaires, and intake forms
• sharing medical records, photos, images, and other health information between you and your Provider, or between Providers
• review of laboratory results, device readings, diagnostic data, and monitoring information
• administrative communications for scheduling, prescription management, care coordination, and similar purposes

Your Provider may determine that telehealth is not appropriate for some or all of your needs. In that case, your Provider may advise you to seek in-person care, urgent care, emergency care, or another appropriate channel.

Alternatives to telehealth

Telehealth is one option. It may not be clinically appropriate in all situations.

You may choose in-person care instead of telehealth where available. You may also request an in-person referral or recommendation, although availability depends on your location, your condition, and provider availability.

Anticipated benefits

Telehealth may offer benefits such as:

• access to Providers without travel
• improved scheduling convenience
• continuity of care through follow-up and monitoring
• the ability to share information and receive education remotely

You understand that telehealth is not guaranteed to produce any particular result or outcome.

Potential risks and limitations

Telehealth has risks and limitations. Some risks are inherent to receiving care without an in-person exam, and some risks relate to the use of electronic systems.

These risks may include:

• limits due to the absence of an in-person examination and inability to perform certain physical tests
• the possibility that a condition is not identified, is identified later, or is managed differently than it might be in an in-person setting
• reliance on information you provide, which may be incomplete, inaccurate, delayed, or difficult to verify
• delays in care due to provider availability, technology issues, incomplete information, or the need for in-person testing
• technology failures, including dropped connections, audio or video issues, software errors, device malfunction, and outages
• privacy and security risks inherent in electronic communications
• regulatory or clinical limitations that may restrict certain services or prescribing in some jurisdictions

By agreeing to telehealth, you accept these risks.

Your responsibilities

To support safe care, you agree to provide accurate, complete, and current information about your symptoms, history, medications, allergies, and prior diagnoses.

You agree to provide requested photos, documents, measurements, and other information when needed. You also agree to promptly review messages and respond to reasonable requests for additional information.

You agree to follow your Provider’s instructions and to seek in-person or emergency care when directed.

You understand that inaccurate or incomplete information may lead to delays, denial of service, adverse drug interactions, allergic reactions, or other harm.

Prescriptions, pharmacies, and medication fulfillment

If your Provider determines that a prescription is appropriate, the prescription may be sent to a participating pharmacy or to a pharmacy you choose where permitted.

Pharmacies are independent third parties and are responsible for dispensing, counseling, fulfillment, shipping, and pharmacy services.

You understand that:

• your Provider may decide not to prescribe medication
• not all medications are available in all jurisdictions
• some medications require lab work, follow-up, or other monitoring
• prescription products are generally not returnable

Laboratory testing and diagnostics

Your Provider may require diagnostic testing, including laboratory testing or at-home test kits.

Laboratories and diagnostic providers are independent third parties and are responsible for their services.

You understand that:

• tests may produce false positive, false negative, inconclusive, or uncertain results
• delays, shipping issues, and specimen handling problems may affect results
• your Provider interprets results using professional judgment and may recommend repeat testing or in-person care

Privacy, HIPAA, and electronic communications

Telehealth services and communications may involve sharing personal information and protected health information (PHI).

PHI is generally handled by Providers and their medical groups under applicable health privacy laws, including HIPAA where applicable, and may be described in a Notice of Privacy Practices provided by your Provider or the Provider’s medical group.

In addition, the Service may collect and use certain information for administrative and operational purposes. Information that is not PHI may be governed by the privacy policy located on our website at bodygenx.co.

Some parts of the Service may use secure portals and tools intended to protect PHI. However, certain administrative communications may be sent by email, SMS, phone, or similar methods. These communications may not always be encrypted and may be accessible to your email provider, mobile carrier, or others who have access to your devices or accounts.

You are responsible for protecting access to your devices, email accounts, and communication channels. You understand that no system is completely secure and you accept the risk of unauthorized access that may occur despite reasonable safeguards.

Technical issues, outages, and response times

Providers may not be immediately available. Response times vary.

If you have an urgent issue, seek in-person urgent care or emergency care.

If a technical issue prevents you from using the Service, you may need to reschedule or seek care through another channel. You agree not to delay emergency or urgent care due to a technical issue.

Support contacts

If you need help accessing the Service or have a general and non-clinical support question, contact us at info@bodygenx.co.

If you have a medical question or need help routing a clinical request to your Provider through the Service, you may contact the Clinical Support Organization at support@healthaide.io.

Location and eligibility

Telehealth services depend on your physical location at the time of the visit and on Provider licensure and other legal requirements.

You agree to provide accurate information about your current location when requested.

If you travel or are located in a jurisdiction where your Provider cannot legally provide services, your Provider may be unable to treat you.

Consent to treat

You consent to evaluation and treatment by Providers through telehealth. This may include history taking, review of records, counseling, ordering of tests, and prescribing decisions where appropriate.

You understand that your Provider will determine whether telehealth is clinically appropriate.

No guarantees

No guarantees have been made to you about outcomes, prescriptions, appointment availability, response times, or availability of specific medications or services.

Withdrawal of consent

You may withdraw your consent to telehealth at any time by not scheduling or participating in further telehealth encounters.

Withdrawal does not affect actions already taken or information already disclosed before your withdrawal.

Withdrawing consent may limit your ability to receive services through the Service.

Acknowledgment

By accepting this Consent, you acknowledge that:

• you have read and understand this Consent
• you had an opportunity to ask questions and received satisfactory answers
• you understand the benefits, risks, and limitations of telehealth
• you consent to evaluation and treatment via telehealth as described above

Signature and electronic acceptance

You agree that your electronic signature, checkbox acceptance, or similar acknowledgment has the same legal effect as a handwritten signature.

You may request a copy of this Consent for your records by contacting us at info@bodygenx.co.

Contact

General and non-clinical support: info@bodygenx.co
Clinical routing support: support@healthaide.io